Dewis eitemau priodol o agenda’r Cabinet ar gyfer craffu cyn penderfynu (amgaeir adroddiadau ar gyfer yr Aelodau Craffu)
Decision:
Key
Performance Indicators 2023/2024 - Quarter 1 (1st April 2023 - 30th June 2023)
The
report was noted.
Minutes:
Key
Performance Indicators 2023/2024 - Quarter 1 (1st April 2023 - 30th June 2023)
Officers
introduced the report as circulated to Members and highlighted that it is a new
presentation format as a response to member feedback. Officers said they would
record any feedback and pass that on to the corporate performance team who came
up with the new presentation format.
The
Chair reminded members of the upcoming training session on the new format KPI’s
and encouraged them to attend as it will help members interpret Key Performance
Indicators better.
Members
commented that they thought the new format was clearer and better and shows
longer term trends and direction of travel. Members also felt it would be
useful to have a line on graphs that indicates what the target is as a visual
aid.
Members
referred to page 64 of the report relating to missed collections of waste
recorded. Members wanted to know if this also include online reports and
members reports of missed collections to waste services.
Officers
explained that online reports are logged and encouraged members to report
issues via the call centre so that it would ensure reports are logged
correctly. Individual officers don’t use the system that the contact centre
uses, and it is less likely to be recorded properly.
Members
commented that there was a danger that the missed collections won’t be picked
up that day as by the time it is logged, the crew may have left the area
already by that time.
Officers
advised that the waste action plan has been approved for the in-cab data system
so the crews will get alerted about missed collections. The tracker system will
mean officers will know where the crews are, and the in-cab data system will
let the nearest crew know about the missed collection.
Members
asked if reports of fly tipping made by members are included in KPI 17 as well
as whether reports are getting categorised differently now as there is a lower
number in this quarter.
Officers
explained that for fly tipping the FLARE System is used to document everything
as it’s a legal process. Officers also advised that there are sometimes
presentation issues of residents putting waste out on the wrong week.
Members
were advised that fly tipping historically has fluctuated and during lockdown
fly tipping increased. The legal process for fly tipping was suspended for a
period which prevented interviews as part of the enforcement process. With
enforcement having now returned, fly tipping has dropped back down.
Members
asked if complaints of mess left over from waste collections are logged.
Officers advised that customer services system captures everything.
Members
were concerned that raising the issues through the call centre or online causes
a delay in issues being rectified and wanted to check if the in-cab system will
get the updates from notifying via customer services.
Officers
confirmed that once the in-cab system is in place it will. The service first
system is also being reviewed to put in improvements, as well as looking at
what it captures so that it does capture everything.
Members
stated that they tend to speak to officers directly as it tends to mean action
is taken quicker. Members wanted to check that the new in cab system would make
sure this would mean quick responses to incidents.
Members
were informed that data from all the rounds has been uploaded into the Service
First System and Officers will be able to analyse complaints against individual
rounds in the future, although This won’t be available for a few months.
The
report was noted.