Agenda item

Members noted that the Comments, Compliments and Complaints Policy should have read 2021 and not as stated in the circulated report 2024.

Decision:

Having given due regard to the first stage Integrated Impact Assessment, the revised Comments, Compliments and Complaints Policy as detailed in Appendix 1 to the circulated report be approved.

Reason for Decision:

To ensure the Council has a consistent approach for the handling of comments, compliments and complaints and to ensure the Council’s practices and procedures for handling complaints is in accordance with the PSOW’s Model Complaint Handling Process and Guidance issued by the Ombudsman for Wales under Section 38 of the Public Services Ombudsman (Wales) Act 2019.

Implementation of Decision:

The decision will be implemented after the 3 day call in period.