Agenda item

Decisions:

1.  That the Advice Line Pilot Project, as detailed in the circulated report, be extended to the 31^st of March 2015;

2.  That Officers undertake a further analysis of the totality of advice calls coming into the Authority and examine how a more efficient way of dealing with such calls could be provided, enabling better access to advice for citizens;

3.  That Officers explore sources of funding available in order to sustain any changes made to service delivery arrangements.

Reason for Decisions:

To enable Officers to explore options for sustaining improvement work beyond 31^st March 2015 whilst maintaining current standards of service delivery.

Implementation of Decisions:

The decisions will be implemented after the three day call-in period.