Agenda item

Unreasonable/Unacceptable Customer Behaviour Policy

Report of the Assistant Chief Executive and Chief Digital Officer

Minutes:

Officers explained that the Unreasonable/Unacceptable Behaviour Policy had been used infrequently, and was only necessary in extreme circumstances in order to protect the welfare of staff and other customers.

 

Decision:

 

That the Unreasonable/ Unacceptable Customer Behaviour Policy be amended, as detailed in the circulated report.

 

Reason for Decision:

 

To enable the Council to undertake its statutory duties and duty of care to employees and Elected Members.

 

Implementation of Decision:

 

The decision will be implemented after the three day call in period.

Supporting documents: