Report of the Assistant Chief Executive and Chief Digital Officer
Officers explained that the Unreasonable/Unacceptable Behaviour Policy had been used infrequently, and was only necessary in extreme circumstances in order to protect the welfare of staff and other customers.
That the Unreasonable/ Unacceptable Customer Behaviour Policy be amended, as detailed in the circulated report.
Reason for Decision:
To enable the Council to undertake its statutory duties and duty of care to employees and Elected Members.
Implementation of Decision:
The decision will be implemented after the three day call in period.