Agenda item

Unreasonable/Unacceptable Customer Behaviour Policy

Report of the Assistant Chief Executive and Chief Digital Officer


Officers explained that the Unreasonable/Unacceptable Behaviour Policy had been used infrequently, and was only necessary in extreme circumstances in order to protect the welfare of staff and other customers.




That the Unreasonable/ Unacceptable Customer Behaviour Policy be amended, as detailed in the circulated report.


Reason for Decision:


To enable the Council to undertake its statutory duties and duty of care to employees and Elected Members.


Implementation of Decision:


The decision will be implemented after the three day call in period.

Supporting documents: