Agenda item
Quarter 3 Performance Monitoring
Report of the Assistant
Chief Executive and Chief Digital Officer
Minutes:
Cabinet
Members discussed the report, specifically the automated message which
currently played on the main contact number for the Authority. Some complaints
had been received from local residents who felt the pause following the Welsh introduction
(before the English introduction) lasted too long, leading them to hang up
unnecessarily. Officers thanked Members for the useful feedback and would look
into the issue going forward.
Officers
explained that the targets for next year’s Performance Monitoring Indicators
would be re-evaluated.
Decision:
That
the monitoring report be noted.
Supporting documents:
- Quarter 3 Performance, item 5. PDF 62 KB
- Quarter 3 -App 1, item 5. PDF 609 KB
- Quarter 3 -App 2, item 5. PDF 562 KB