Agenda item

Quarter 3 Performance Monitoring

Report of the Assistant Chief Executive and Chief Digital Officer

Minutes:

Cabinet Members discussed the report, specifically the automated message which currently played on the main contact number for the Authority. Some complaints had been received from local residents who felt the pause following the Welsh introduction (before the English introduction) lasted too long, leading them to hang up unnecessarily. Officers thanked Members for the useful feedback and would look into the issue going forward.

 

Officers explained that the targets for next year’s Performance Monitoring Indicators would be re-evaluated.

 

Decision:

 

That the monitoring report be noted.

Supporting documents: