Agenda item

That Members agree to remove the face to face service for Council Tax enquiries in Port Talbot Civic Centre and to replace the service with a telephony and digital solution.

Decision:

That Members agree to remove the face to face service for Council Tax enquiries in Port Talbot Civic Centre and to replace the service with a telephony and digital solution.

Reason for Decision:

To release valuable staff resources to undertake other duties rather than providing an expensive face to face service where staff are limited in the tasks they can do whilst waiting to assist the next customer.

Implementation of Decision:

The decision will be implemented after the three day call in period.