Minutes:
Members
received a presentation on the implementation of the new Telephony System.
Officers
confirmed that they will provide updates at future meetings.
Members
asked that there would need to be an increase in charging points located in the
Councils Civic Buildings. Officers highlighted that they are considering having
charging points located on desks.
Members
asked if the back up of files are stored through the cloud. Officers
highlighted that they are currently discussing this with corporate managers and
directors and can report back to a future meeting.
Members
were concerned about officers being able to swipe calls to different devices
and highlighted that this service may put pressure on staff to answer all
calls, it was noted that officers don’t avoid calls on purpose, officers on
occasions can’t take calls as they are working. It was raised by officers that
it is important for staff to abide by call management.
It
was noted that this technology will be used through Microsoft Outlook.
Members
asked how much this new software would save the Council. Officers highlighted
that there would be a reduction on mobile traffic and a reduction in travelling
costs as you are able to answer the phone mobile.
Members
noted the presentation.