Minutes:
Decisions:
1. |
That
the extension for 12 months of the Pontardawe One
Stop Shop/Advice Hub be approved during which a further report be brought back to
Members following the six months trial of remote access arrangements, and
another report be also brought back to Members regarding the outcome of
investigations surrounding the number of Council Tax enquiries not dealt with
One Stop Shop. |
2. |
That
the following specific recommendations regarding the Advice Hub, as detailed
in the circulated report, be approved:- · Those agencies
that were most visited become the core agencies within the Hub working 2 days
(Tuesday and Thursday) – Housing Benefits/Council Tax; NPT Homes and Citizens
Advice Bureau. · A referral/appointment
process is formalised for those agencies who had
fewer visitors. · To undertake a
review of the impact of the following services and bring an update report
back to Committee in 6 months time:- a.
Credit Union b.
Welfare Rights Unit |
Reason for
Decisions:
In
order to formalise the delivery of Council services at the Pontardawe
One Stop Shop location, and to formalise the basis upon which agencies engage
with the Hub, on an ongoing basis.
Implementation
of Decision:
The
decision will be implemented following the three day call-in period.
Supporting documents: