Agenda item

Members received an overview of the Business Support Community Care Service Report Card and raised the following points:-

·                    In relation to Point 7 of the Report Card – how was the existing customer questionnaire going to be improved and when.  In answer to this Members were advised that the services’ customers were internal Officers of the Authority and that the initial questionnaire had been basic.  This year it was intended to make this more detailed.

·                    In relation to Point 9 of the Report Card – why had the Performance Management Oversight Group been disbanded and were advised that there had been a high turnover of senior staff within adult services, however the Group would now meet again with a clear focus.

·                    In relation to sickness in the service, Members asked what was the average number of days of sickness per person and were advised that the measure was based on the full time equivalent (FTE), and could therefore not be attributed per person.  The service however had a low incidence of sickness compared not only to the rest of the Authority but within Social Services as a whole.

·                    Members asked why there were no formal performance measures in place for 2015/16 and were advised that for 2015/16 this was done via action planning.  This had now been superseded by the Score Card before Members today.

·                    Members also queried the high turnover of Senior Officers within Adult Services and were advised that since January 2016 the Head of Service together with 3 Principle Officers had left the employ of the Authority for various reasons such as promotion and ER/VR.

·                    In relation to Service Measures 4 and 5 on the percentage of files accessible electronically, Members asked when these would be completed and were advised that as yet there was no time line in place as the number of files was extensive.

Following scrutiny the report was noted.