Issue - meetings

Following scrutiny, the report was noted.

Members commented on the detailed and straightforward report but requested a standard font be used for future reports.

Members referred to page eighty of the report and queried if benchmarking data was available.

Officers advised members that benchmarking data with other authorities was not available. The ombudsman reports on complaints as a Council but this is not drilled down to social services. However, anecdotally, from liaising with colleagues across the region, Neath Port Talbot figures are relatively low. It was noted that representations are dealt with quickly and there is an opportunity to deal with complaints before they progress to the formal stage.

Following scrutiny, the report was noted.