Issue - meetings

Following scrutiny, the report was noted.

The Head of Adult Services advised members that the report contained details of the significant developments that had been made, in relation to service delivery for the Adult Single Point of Contact (SPOC) service.

Members commented on the improvements that had been made to the average call waiting time and asked for examples of the types of calls that were received into the service. Members requested more information on the Magic Notes system and a visit to observe, if possible.

Officers confirmed that the types of referrals received were varied and included police reports in relation to domestic violence, individuals for aids and home adaptations and referrals around self-neglect issues. Following a referral, officers will discuss the best course of action which could include an assessment within the team or signposting/referrals to other services. The Magic Notes system, if individuals consent to using, has enabled a quicker response time. The system can be used by staff on tablet devices, mobile phones and laptops. There are high expectations of the uses of the system, and it was hoped that the use of this technology would enable more enhanced assessments to be undertaken at the front door, to minimise delays and enable people to access services more quickly. A pilot program at the front door has been successful, and the initiative is now being expanded across all adult services by the year end. A dedicated staff member has been assigned to oversee this rollout, and progress reports can be brought back to committee.

Members commented on the strong support that the initiative has received from management, and although there are cost implications, these may be justified due to the potential benefits.

Following scrutiny, the report was noted.