Issue - meetings

Unpaid Carers Ombudsman Report

Meeting: 23/01/2025 - Social Services, Housing and Community Safety Scrutiny Committee (Item 5)

5 Unpaid Carers Ombudsman Report pdf icon PDF 426 KB

Additional documents:

Decision:

Following scrutiny, the report was noted.

Minutes:

The Head of Adult Services provided an overview of the report contained within the agenda pack. The Head of Service referenced the action plan contained at appendix one of the report and noted that most of the tasks have either been implemented or were on track.

 

Members welcomed the information and asked for a progress update on collaborative working with health services, including GP, hospitals and pharmacies.

 

Officers confirmed that work has been undertaken with the primary care clusters which included GP’s, pharmacies, optometrists and dentists. Currently a pilot is being undertaken in the Pontardawe area to roll out carers training to all pharmacies; explaining carers rights and what support services are available across Neath Port Talbot for carers of all ages. Work is ongoing with the health board to support GP’s to be able to identify carers and signpost to appropriate services. Additionally, work is ongoing around identification of carers in the hospital and how they can be supported for patient discharge.

 

Members questioned the training uptake level for GP’s and pharmacies.

 

Officers confirmed that the training uptake had been significant. The training has been delivered in partnership with Neath Port Talbot Carers Service, Council for Voluntary Services (CVS), the Youth Service and with some carers. Training has been delivered during GP training sessions. Pharmacies have engaged well with the training and are looking at ways in which they can streamline and record where carers are based in order to enhance support.

 

Following scrutiny, the report was noted.